Working in the retail/customer service industry, you take a lot worse verbal beat downs from customers. Not saying it is acceptable for a grown man to be acting like this at all, but I hope the employee eventually develops some thicker skin or finds a career where she is less likely to be around unhappy customers.
I suppose, but you never know what she was going through prior to this incident.
To some extent, yes. Obviously she is human, and has feelings, and could have other things going on. But at the same time, it is a part of working in the field (sadly). I am not going to base it entirely on a one time clip (it could have very well been a bad day, or she was fairly new to the job), but it definitely is something for folks who work in customer service to consider, whether or not they are emotionally capable of handling being treated this way. Because most of the time, it's not a matter of if they get that customer, but when.
I can understand what you are saying, but this was no normal (or even close to normal) "altercation" for a customer service rep.
There is a breaking-point. The customer in the video just kept going and going with his harsh words, even attacking and demeaning other customers around him.
