I think they're pissed that it lasted two years longer than they thought it would. You gotta figure that they expect those little phones to last, on average, two years. That's why the contract says the phone is free if you keep the service for two years. It's been dropped, thrown, sweated on, spilled, and chewed on, and it's still working fine.
Mine too......got in early 2007.......I get the same free phone with a 2 year commitment offers.....shove it, I say!!! I've only committed to one thing in my life for greater than 2 years.......well 30 years now, actually......I wonder if I can trade her in a new model with only a 2-year commitment on the new one? Hmmmmmm.